Privacy Policy

Introduction

pj0k ("we", "us", "our") is committed to protecting the privacy of every player who uses our online gaming platform at pj0k.pro. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you hold as a user — particularly as a player based in Bangladesh.

By accessing or using pj0k, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

Information We Collect

When you register for an account, deposit funds, place a bet, or contact our support team, pj0k collects information that is necessary to operate and secure the service. The categories of personal data we may collect include:

• Identity information: full name, date of birth, gender, and national identification details required for account verification.
• Contact information: email address, mobile phone number (including bKash/Nagad-linked numbers), and city or district of residence within Bangladesh.
• Financial transaction data: deposit amounts, withdrawal requests, payment method references (bKash wallet IDs, Nagad or Rocket references, Upay transaction IDs), and transaction timestamps.
• Technical and device data: IP address, browser type and version, operating system, device model, session duration, pages visited, and click-path data collected via server logs and analytics cookies.
• Communications data: records of messages and enquiries you send to our support team via live chat or email, including attachments you voluntarily submit.

How We Use Your Information

The personal data we collect is used strictly for the following legitimate business purposes:

• Account creation and management: verifying your identity, securing your account with password and session management, and enabling you to deposit, play, and withdraw funds.
• Service delivery and improvement: processing bets, crediting winnings, handling customer support tickets, and analysing aggregated usage patterns to improve the platform experience for Bangladeshi players.
• Responsible Gaming compliance: monitoring gameplay patterns to identify potential problem gambling behaviours, enforcing deposit limits you set, and applying self-exclusion requests promptly.
• Legal and fraud prevention obligations: conducting Know Your Customer (KYC) checks, fulfilling anti-money laundering (AML) reporting requirements, and cooperating with lawful regulatory requests.
• Marketing communications (opt-in only): sending you promotions, bonus offers, and news about new games or cricket betting markets — only if you have explicitly opted in. You may withdraw consent at any time.

Data Sharing and Disclosure

pj0k does not sell, trade, or rent your personal information to any third party. We only share data in the following limited and lawful circumstances:

• Trusted service providers: payment processors (bKash, Nagad, Rocket, Upay), game content providers, fraud detection partners, and cloud infrastructure operators who are contractually bound to handle your data only as directed by pj0k and to an equivalent security standard.
• Legal obligations: when required by applicable law, court order, or government authority — including regulatory requests relating to AML compliance, fraud investigation, or identity verification under applicable Bangladeshi statutes.
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred to a successor entity — subject to the same privacy protections described in this policy. You will be notified prior to any such transfer.

Payment Data and Financial Information

All payment transactions on pj0k are processed through recognised and trusted payment partners. We do not store complete card numbers, CVV codes, or full mobile banking PIN data on our servers. Transaction references and wallet IDs are stored in encrypted form solely to facilitate withdrawal processing, dispute resolution, and auditing requirements.

bKash, Nagad, and Rocket transactions are subject to those providers' own privacy policies in addition to ours. We encourage players to review those policies independently. When you deposit or withdraw via these methods, pj0k receives only the minimum necessary transactional reference data required to confirm the payment and credit your account.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, tax, and compliance obligations. Account records and transaction histories are typically retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering and financial record-keeping requirements. Once the retention period expires, data is securely deleted or anonymised. You may request early deletion of non-essential personal data at any time by contacting our support team — subject to our legal retention obligations.

Security Measures

pj0k employs a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include: SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data at rest; role-based access controls limiting staff access to personal data on a need-to-know basis; regular security audits and penetration testing; and multi-factor authentication requirements for account access.

While we take every reasonable precaution to secure your data, no digital platform can guarantee absolute security. In the event of a data breach that is likely to affect your rights and freedoms, we will notify affected users promptly and take all steps necessary to contain and remediate the incident.

Cookies and Tracking Technologies

pj0k uses cookies and similar tracking technologies to operate the platform correctly and improve your experience. The main categories of cookies we use are:

• Strictly necessary cookies: required for the platform to function — these include session authentication tokens, CSRF protection cookies, and load balancing identifiers. These cannot be disabled without breaking core functionality.
• Analytical cookies: help us understand how players navigate the site — including which games are most popular among Bangladeshi players, which pages have high exit rates, and how long sessions last. All analytical data is aggregated and anonymised.
• Marketing and preference cookies: used to deliver personalised promotions and to remember your language, currency, and notification preferences. These are only placed with your consent, and you may withdraw consent through your account settings or browser controls at any time.

Most modern browsers allow you to block or delete cookies through their settings menus. Disabling non-essential cookies will not prevent you from using the platform, though some personalisation features may be limited.

Your Privacy Rights

As a user of pj0k, you hold the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: you may request a copy of all personal data pj0k holds about you, including the categories of data, purposes of processing, and any third parties with whom it has been shared.
• Right to rectification: if any personal information we hold about you is inaccurate or incomplete, you may request that we correct or update it without delay.
• Right to erasure: you may request deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to our overriding legal retention obligations.
• Right to restrict processing: in certain circumstances (for example, while a dispute is under investigation), you may request that we limit how we process your data without deleting it.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Children's Privacy

pj0k is strictly an adults-only platform.Our services are exclusively available to individuals aged 21 years and older. We do not knowingly collect, solicit, or store personal information from any person under the age of 21. If you are under 21, you are not permitted to use pj0k or provide any personal data to us. If we become aware that we have inadvertently collected personal data from a user under 21, we will delete that information promptly. Parents and guardians who believe a minor may have accessed our platform should contact us immediately at [email protected].

Changes to This Privacy Policy

pj0k reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or in-platform notification. Continued use of pj0k after any such changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how we protect your information.

Third-Party Links and Services

The pj0k platform may reference or integrate with third-party services such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi) and payment processors. These third parties operate under their own independent privacy policies, and pj0k has no responsibility or liability for the content, privacy practices, or security measures of those external services. We encourage you to read the privacy policy of any third-party service you interact with through or alongside pj0k.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable in Bangladesh. Any disputes arising from or relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts of Bangladesh. pj0k is committed to resolving any privacy concerns raised by users in good faith and in a timely manner through our support channels before any formal proceedings are initiated.